Close followers of OnePlus may have noticed a recent change in attitude from the company’s co-founder Carl Pei. Of late decisions and announcements have been made that have restored a little faith in the way the company is managed that gives us an increased hope for the future of OnePlus.
In early September, an unexpected bout of modesty arrived in the form of a forum post; in the post Carl was blunt and opened with the phrase “We messed up the launch of the OnePlus 2”. It was a surprising move for a company that previously had focussed on maintaining forward momentum and not looking back. In the following paragraphs, he appeared humbled and genuinely moved by his customers, partners and staff plights. In a bid to ameliorate the situation and assuage the growing malcontent he pledged to make a change to future launches:
In fact, there are very few excuses in this world that are valid. We simply messed up again and apologize for that. We don’t plan on making further promises for future launches, and will instead focus on showing the world how we’ve improved through our actions. – Carl Pei
Is OnePlus’s invite system a good method of controlling orders?
Were they in the wrong? Yes. Did they handle the matter better than we expected? Certainly! There are still many understandably unhappy customers out there, the ones that received a cable with the OnePlus 2 are not eligible for a refund as the faulty cable is safe to use with the OP2. However, many customers are hailing this as an honest and open move in the right direction. Customers began claiming that they had received a full refund shortly after the announcement was made and were reporting that they had not been asked to return the cable before receiving their money.
I, for one, feel that Carl Pei and the company he co-founded have turned a corner — for the first time since the company’s inception there appears to be light at the end of the tunnel. The issues are still there, but they are being handled as well as many of us could have hoped for and I can see them becoming less frequent as time goes on. It is well worth remembering at times like this that the company has not even celebrated their second birthday yet. As the old saying goes “Everyone makes mistakes. It’s what you do after the mistake that matters.”
Are OnePlus heading in the right direction? Leave a comment below!