Samsung: We’ll Fix the Galaxy S8 Red Tint Issue with a Software Update

Since the Galaxy S8 and Galaxy S8+ was first introduced, a few people noticed that some of them had a red tint to it. The first time I perosnally saw someone notice this was in Erica Griffin’s hands-on video at the Unpacked launch event here in the United States. But then a few days ago we started to see reports about the issue being widespread, and that many owners in South Korea right are facing this issue. Some thought this was just the nature of OLED technology.

Because it’s organic, it is expected to have some sort of variance from one device to another. We’ve seen this time and time again on Samsung devices, and others which are using AMOLED panels that were sourced from Samsung. This is generally not a widespread issue though and most of the time the difference is rather small. For whatever reason though, this doesn’t seem to be the case with the Galaxy S8 and the Galaxy S8+.

In her video, Erica showed that you could adjust the red color balance slider to reduce the amount that is shown on the screen. This is certainly not an ideal solution though and a new announcement from Samsung says the issue will be fixed with a software update. This new OTA update to fix the red tint issue is said to be coming next week at the end of April, and Samsung assures their customers that there isn’t a problem with the phone itself.

Instead, they feel the issue lies within the software itself and that it is simply a bug with the color balance feature within TouchWiz. Even with the red tint issue being known, it doesn’t seem to be impacting sales of the device. The Galaxy S8 and S8+ has been able to amass ~1 million pre-orders in South Korea. This is more than 5 times the amount of pre-orders the company saw for the Galaxy S7 and S7 Edge in the country last year.

Source: The Korea Herald