ACSI Rates Smartphone Customer Satisfaction: iPhone SE at the Top, Followed by Galaxy S6 Edge+

The American Customer Satisfaction Index is an economic indicator that measures the satisfaction of consumers across the US economy. This is done through survey interviews of random customers based in the US, asking them to evaluate their recent experiences with various products.

The survey data is then used as input to ACSI’s cause-and-effect econometric model, which estimates customer satisfaction as the result of the survey-measured inputs of customer expectations, perceptions of quality and perceptions of value. For the ACSI Telecommunications and Information Report 2017, the results are based on interviews with 36,194 customers over 12 months who were chosen at random but ensured to be actual customers as ASCI practice dictates.

The results for customer satisfaction, and not to be confused with product popularity or sales, are surprising.

Customer satisfaction with cell phones in general is stable at an ACSI score of 79, which is unchanged Year-on-Year. The relatively lower ACSI for the industry compared to other durable goods and consumer electronics is said to be a result of high consumer expectations for mobile devices.

OEM-wise, Apple maintains the lead with an overall ACSI score of 81, unchanged since last year. Microsoft actually went up in ACSI score to tie in with Samsung at 80, which is surprising when you consider that Microsoft has not released any new smartphones in a while. This means that the Windows smartphones in existence continue to meet the expectations of the customer despite their age. Samsung’s second place tie also exists despite the confidence issues that it faced after the Note 7 debacle, though ASCI notes that Note 7 devices were not captured in this data, and neither where the S8 and S8+ as they were released at the end of data collection.

Narrowing down to individual smartphones, the very surprising winner as far as consumer satisfaction is concerned is the iPhone SE. The 4″ iPhone SE ranks in at the top with a score of 87, above smartphones which have displays far larger than the iPhone SE.

The Samsung Galaxy S6 Edge+ ties in with the iPhone 7 Plus for second place at 86, while the S6 Edge takes the next place with a score of 85. Apple and Samsung continue to dominate this category, which is not surprising considering their popularity, with smartphones from other manufacturers trailing behind.

The table below shows the changes with the core smartphone experience and how satisfied consumers are with them when compared to the past year:

The report then moves onto wireless telephone services: overall, customer satisfaction with wireless telephone service climbed up by 2.8% to 73 as American carriers engaged in increasingly competitive price wars. ACSI states that the wireless industry is a good example of how competition impacts consumer choice as customers have wider in this industry at this point in time.

Interestingly but perhaps not surprisingly, smaller carriers are in the lead with an ACSI score of 79. TracFone Wireless comes in at second position with a score of 75, riding on its acquisition of Walmart Family Mobile from T-Mobile last year. US Cellular comes in third (if you count the smaller carriers as one single entity, which they are not), and it is only then do the big four of US carriers come in with regards customer satisfaction. AT&T even down to score which is slightly lower than the industry average!

When looking at the overall wireless experience, the telecom industry improved on its score for website satisfaction as well as call reliability. The regression is seen in the areas of store and service center staff, speed of store transactions and the difficulty in reading bills.

What are your thoughts on the trends seen in this report? How do you see consumer satisfaction correlating with brand popularity? Let us know your thoughts in the comments below!

Clash of Clans Update Problems & Fixes

Clash of Clans Update Problems & Fixes is a post by Cory Gunther from Gotta Be Mobile.

A huge Clash of Clans update arrived in May that brings a whole new dimension to the game, a second village. It’s one of the best updates of 2017, but it’s also causing problems for many gamers. Here we’ll be going over some of the problems users are facing from the latest Clash update and any potential fixes.

Most of the issues are happening on Apple devices, as well as older Samsung smartphones. From weird glitches, games crashing, to not being able to install the update at all.

Read: May Clash of Clans Update Frustrates Gamers

While the update added some much-needed balance changes to the regular game, it also delivered a brand new element to Clash of Clans, versus battles that happen in real-time. With each new update, problems arise and we’re here to help.

screen-shot-2016-10-12-at-1-44-13-pm

Heading to the official Supercell Clash of Clans forum users will notice its full of new reports, bugs or issues from the past few days. This is because the May update is causing a lot of problems. This is typical with any big release, and we can expect a few small bug fixing upgrades in the next few days or this weekend.

Can’t Update Clash of Clans

An issue we’re seeing a lot of complaints about is users are unable to install the Clash of Clans update, mainly on iOS devices. There are a few different problems happening here at once. For general tips about Clash on iOS click here.

The reason most can’t install the Clash of Clans update is because they’re on an old and outdated version of iOS (Apple software) that is no longer supported. Starting with the May Clash of Clans update the game will no longer work on any iPhone, iPod or iPad running software older than iOS 7.0. Like the original iPad or an iPhone 3GS. Update to the latest software or get a new device.

Also, those on iOS can try uninstalling Clash of Clans and reinstalling it. Then just sign into Game Center and restore your entire village back to your device and Apple ID account. Make sure it’s saved so you can restore the game first, otherwise you could potentially lose everything. That would be awful. More details for transferring accounts is right here.

Samsung Clash of Clans Problems

Millions of players with a Samsung device cannot update to the latest version or the game will not load. This is a known issue and Supercell is working on a fix. It looks like a behind the scenes tweak to the Google Play Store listing fixed part of the problem, but not all of it. If you have an older device like the Galaxy S3, try updating again as it should now be available.

For those with a Samsung phone that can’t load Clash or it freezes halfway, try clearing the cache and re-installing the game. Otherwise, wait for a fix from Supercell. Back up your game before you uninstall it, to avoid losing your village and progress. Head into Settings > Apps > All Apps > Find Clash of Clans and hit clear cache. Then restart the game and try to play.

And finally, on some Samsung devices the game is pixellated and set at a low resolution. This is a known problem that is due to a feature on Samsung phones. Users need to download Samsung’s Game Tuner app, and probably Game Services (Game Mode) to fix the problem in settings. Change graphics to max, and 60 fps. This is from improved graphics APIs in the update. Click here for more details.

Clash of Clans Tiny Font (Galaxy S8)

The Galaxy S8 and Galaxy S8+ both have huge screens that are long and skinny, as does the LG G6.

The May Clash of Clans update added support for full-screen mode on the Galaxy S8. However, this made the font tiny, messed up graphics, and in war, some villages are not visible on the screen. You can try heading to Settings > Display > and toggle off full-screen mode, but it’s grayed out for most. Supercell is aware of the problem and will be updating the game in the near future to fix this problem.

In the meantime, Galaxy S8 owners can head into Settings > Display > screen zoom & font and increase the screen zoom to medium or make the font bigger. This is a temporary fix as it makes everything on your phone bigger, not just the game.

Archers and Wizards Missing from Towers

After the May update, dozens of players have reported the Archers and Wizards are missing from their towers. This is a glitch that Supercell is aware of, and are working on a fix. This will not affect your defense during attacks and a simple reboot should fix it. Expect an update soon to solve this minor glitch.

Special Offers Not Being Delivered

The team at Supercell has added “Special Offers” or special packs players can buy back in October of 2016, but they’re still occasionally having issues with this.

The only problem is users are spending real money, and not getting what is promised. This is a huge issue, but Supercell will refund anyone or re-send your special offers.

clash-offer

The offer above is $9.99 and gets you 1200 Gems. That’s how much 1200 gems costs on any given day. However, this special pack rewards those who buy it a decent chunk of gold and a level 2 Bomb Tower completely free. The Bomb Tower is 2 million gold, and 3.5 million to upgrade. So you’re getting a lot for free by spending $10.

Read: How to Fix Clash Royale Device Not Compatible Problems

Countless users on the forum and all over Twitter have confirmed rewards sometimes don’t come through, or they only received the gems. Some bought the $20 pack for 15 million gold and didn’t get anything. You can contact Supercell with the in-game controls and request a refund. Most likely they will respond and say to wait, as it will arrive within the next 1-2 hours. Supercell is able to track who does or doesn’t receive the offer and resend it. Eventually, the offer will arrive or you can request a refund.

Not Enough Eligible Members

In 2016 Supercell added a Friendly Clan Challenge or Friendly Clan Wars. Some are having problems but that’s because you don’t have enough players. You’re able to start a friendly war with 5v5, 10v10 and so on, in increments of 5.

Most players are getting an error that states “Not Enough Eligible Members” and the war won’t start. Make sure none have been in an active war within the past 24 hours, and make sure each clan has more than 5-10 eligible players. Any other issues with this have since been resolved.

Can’t Build Two Troops at the Same Time

The entire interface for brewing troops and spells or creating an army changed in October, and happens automatically at Builders Base. Now we can hit “retrain” to use the same army as previous battles, instead of tapping 20 times to make troops like before. There’s also 3 pre-sets to make specific attack styles for any situation.

Troops brew one at a time now and has been this way for months. Those coming back to the game after the update may be confused. This is the new method, so get used to it. This seems longer, but build times are heavily reduced from the past.

Game Crashes

After the update, a lot of users are experiencing crashes. The game works fine for most things, but the minute you try to find or start a battle the game crashes or closes. Some are claiming it freezes while traveling between each village.

If you can’t play at all right now we suggest reinstalling the game or try clearing the cache in the Android application manager through settings. Similar to the steps mentioned above. We recommend you backup your village first or sync it to Google Play Games. In the next few days, Supercell will release an update to fix any small problems from the May release.

Banned After Update

Were you banned from Clash of Clans and after the update can’t play? If so, you were probably cheating or using some mods and illegal software. There’s a tool built-in that detect these applications and changes on smartphones and tablets. If detected you’ll instantly be banned permanently from the game.

Supercell has warned cheaters time and time again, and in late 2016 started banning anyone caught cheating. If you feel there was a mistake, contact Supercell.

Other Details

The May Clash of Clans update is one of the biggest in the history of the game. There are tons of changes, new features, and the all-new Builders Base. It’s almost an entirely new game inside of Clash of Clans. Problems will surface, but Supercell is quick to fix things. We’ll add more details as soon as Supercell releases a bug fixing update or explains some of the Samsung issues. Not to mention add more problems, bugs or fixes as they become available.

If you can, download the latest Clash of Clans May update today and enjoy all the new content. Drop us a comment below if you’re experiencing any other issues.

Clash of Clans Update Problems & Fixes is a post by Cory Gunther from Gotta Be Mobile.

Moshi IonSuit iPhone 7 Battery Case Review: Elegant Mobile Power

Moshi IonSuit iPhone 7 Battery Case Review: Elegant Mobile Power is a post by Josh Smith from Gotta Be Mobile.

The Moshi IonSuit is a simple, elegant iPhone 7 battery case that offers backup battery power when you need it and leaves you with a slim case for the rest of your day.

Unlike most iPhone 7 battery cases that add significant bulk to your iPhone at all times, the Moshi IonSuit is a two-part case that includes a removable 3,020mAh battery pack.

When you need power slide the battery case on and you can charge your iPhone 7. When you are fully charged, or when you start your day, you can carry the iPhone 7 in a slim soft touch case that offers a good deal of protection.

The Moshi IonSuit solves one of the biggest problems with battery cases.

The Moshi IonSuit solves one of the biggest problems with battery cases.

After you wear down your iPhone 7 battery, simply slide the Moshi iPhone 7 case into the battery back and start charging. There is a power button and LED indicator on the back of the battery pack. You can charge the iPhone 7 multiple times with the battery pack.

When you connect the two cases, you are left with a very solid feel and a phone that you can still fit in your pocket or hang on to easily while using.

The Moshi IonSuit snapped together, charging the iPhone 7 while mobile.

The Moshi IonSuit snapped together, charging the iPhone 7 while mobile.

You can charge the iPhone and the battery case at the same time with Micro USB, with the phone charging first.

Together or apart the Moshi IonSuit is an excellent iPhone 7 case. Moshi solves one of the biggest problems with most iPhone 7 cases, by removing the bulk when you don’t need power.

Instead of buying two iPhone 7 cases, or carrying a backup battery that you need to plug in with a long cord, check out the Moshi IonSuit.

You can buy the Moshi IonSuit for $100 on the Moshi website. The battery back is also compatible with the Moshi iGlaze hardshell iPhone 7 cases.

28 Best iPhone 7 Cases

Speck Presido iPhone 7 Cases

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Speck Presido iPhone 7 Cases

Speck chose to deliver a new line of iPhone 7 cases that look and feel amazing. The new Presidio iPhone 7 cases use upgraded material to deliver better shock protection while arriving in a thinner design. 

The Presidio Grip, Inked and Wallet can protect your iPhone 7 from a 10 foot drop while the Presidio Clear, Clear + Glitter and Clear + Print are tested for an 8 foot drop.

We already have these iPhone 7 cases on our iPhone and love the look and feel that they offer.

$39.95 to $44.95 at Speck

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Moshi IonSuit iPhone 7 Battery Case Review: Elegant Mobile Power is a post by Josh Smith from Gotta Be Mobile.

Clash of Clans May Update: What’s New

Clash of Clans May Update: What’s New is a post by Cory Gunther from Gotta Be Mobile.

This guide will go over the just released May Clash of Clans update and everything that’s new. From the boat that lets players travel to the Builders Base Island, to new troops and buildings, this is what you need to know.

The update essentially gives players a second village to build, manage, and battle other players with. And while the update is frustrating or disappointing to some, it is one of the biggest changes yet.

Read: Clash of Clans 2017 Update: 8 Things We Want Next

On May 22nd Supercell updated Clash of Clans. There was a small set of balance changes to even out gameplay, but it’s the new Builders Base, island, troops, buildings and abilities that are important.

The update is available right now on the Apple and Google app stores. It’s worth noting that any Apple device running software older than iOS 7.0 cannot update to the latest version of Clash, as it is no longer supported by Supercell.

Clash of Clans May Update: What’s New

  • Second Village: Builders Base with a night mode

Everything is different in the second village. It’s powered by different gold and elixir, so players will need to manage money here too. Gems bought or collected with the new Gem collector work on both villages in the game.

Finally, a Gem Mine in Clash of Clans

New Buildings

  • Crusher: A powerful new defense that does exactly what it sounds like— crush enemies!
  • Push Trap: Scatter attacking armies by tossing troops in any direction you choose
  • Gem Mine: Collect gems over time. Upgrade it to increase its output.
  • Clock Tower: Boost the speed of everything in the Builder Base, from build time to resource mining.

New Troops

  • Bomber: Tosses big bombs that can blow up several buildings at once.
  • Cannon Cart: A four-wheeling fortification brought to the front line.
  • Boxer Giant: Like a regular Giant with special abilities
  • Beta Minion: Attacks enemies from a distance, glows in the dark
  • Night Witch: Summons flocks of flying creatures, like baby minions
  • Drop Ship: Like the Balloon but drops skeletons to wreck bases.
  • Super P.E.K.K.A: Unstable energy radiates from his armor

New Abilities

  • Sneaky Archer: “Cloak” makes her invisible to enemy defenses for a short period.
  • Boxer Giant: “Power Punch” makes his first attack do huge damage.
  • Raged Barbarian: Speed and damage increase during first 4 seconds

New Hero

  • Battle Machine: Some heroes are born, others are built. Once unlocked at Builder Hall 5, the Master Builder will join the fight. Only available in Builders Base, Electric Hammer unlocks at level 5.

New Features

  • The Archer Tower can switch from long-range to faster shooting speeds
  • The Multi Mortar’s multi-barreled attack is tough for troops to dodge
  • The Double Canon does more damage at a smaller range

These are available in both villages, but a new “gear-up” option will be available to unlock in original villages. Meaning these features aren’t available unless you play both villages.

New Battle Mode: Versus Battle

This new battle style lets you take on opponents in a head-to-head fight. Similar to Clan Wars, both competitors attack one another and the best attack wins the prize. Players do not lose resources on defense.

You can only earn gold or elixir from winning three versus battles per day. Then, you’ll need to spend nearly $2 in gems or battle only for trophies to climb the leaderboard. This is a big complaint during the first few days of the new update.

Other Details

The Clash of Clans update also brings new game mechanics to the second village. Everything is easy to manage and use to keep things simple. Your base will never be attacked while you’re gone, as attacks only happen during versus battles. This means players won’t lose hundreds of thousands of dollars every day. Troops will be available for battle automatically too.

Right now, there are no spells in the new Builders Base, although some could be available at a later date.

Additionally, the “Gear-Up” upgrade for regular bases to have a stronger defense is only available when the builder isn’t doing upgrades at the second village. So keep this in mind as you play.

Final Thoughts

Essentially this update allows players to rebuild the boat in the corner of their village. It unlocks at Town Hall level 4 or higher. This then allows you to travel to another island across the sea. Once you arrive at the Builders Base you can start building a second village inside of Clash of Clans.

It feels like a Clash of Clans clone because that’s exactly what it is. Supercell has essentially added a second base to every user’s account. It’s a familiar yet different experience that may take some getting used to.

So far a lot of players are frustrated and disappointed by the update, as it didn’t really add anything new to the original game. It’s more of a mini-game inside of Clash of Clans. Gamers can expect this new village to change and improve over time. Try it today and let us know your thoughts in the comment section below.

Clash of Clans May Update: What’s New is a post by Cory Gunther from Gotta Be Mobile.

How to Quickly Free Up iPhone Storage

How to Quickly Free Up iPhone Storage is a post by Adam Mills from Gotta Be Mobile.

If you’re running out of storage on your iPhone there are a few steps you can take to quickly free up space for new apps, videos, or a new version of iOS.

The iPhone doesn’t come with a microSD card slot which puts a greater importance on the device’s internal storage space. This is particularly true if you own an 8GB, 16GB or 32GB iPhone model. That space can fill up fast.

A full, or nearly full iPhone can be irritating because your phone will alert you if you don’t have enough space to take a photo, download a new application, or install a brand new iOS update. If you’re getting tired of seeing these alerts, you’ll want to get a handle on what’s causing the problem.

This guide will show you how to quickly free up space on your iPhone without having to delete important files or investing in additional iCloud storage.

Delete Saved Podcasts

If you’ve downloaded podcasts on your iPhone they’re probably taking up a ton of space on your device’s hard drive. If you’re done with any of your saved podcasts, delete them.

To do this you’ll want to head into the Settings app rather than Podcasts. From there go to General > Storage & iCloud Usage > Manage Storage under the Storage section > Podcasts.

There you’ll see a list of the Podcasts you have saved. Tap Edit and delete anything you no longer listen to.

If you’re deep in the podcast game you might save yourself a few GB of space.

Delete Music You No Longer Need

If you use a service like Apple Music you might like to save songs to your device’s internal hard drive. These can start to add up if you aren’t careful.

Finding and deleting music you no longer listen to or no longer need to store locally should only take you a few minutes.

If you’re using Apple Music head to your Settings > General > Storage & iCloud Usage > Manage Storage. Find Apple Music on the list and tap it.

From there you can choose to delete individual songs with a simple swipe or, if you’d prefer to go nuclear, you can delete all of your music with a swipe on All Songs at the top of the screen.

If you’re using Spotify, deleting locally stored music is a much different process.

Instead of going into Settings you’ll need to go into the app itself and manually delete the songs, playlists, and albums stored on your device.

Delete Messages

If you send and receive lots of iMessages they might be taking up multiple GBs of hard drive space.

First, check your internal storage via Settings > General > Storage & iCloud Usage > Manage Storage. If you notice data from the Messages app taking up a ton of space on your iPhone, head back to Settings and scroll down and tap Messages.

Once you’re in there, scroll down to the Message History section. Tap the Keep Messages tab and make sure you’re set on 30 Days.

Warning: This will delete previously stored data so make sure you save important texts or files from within those texts before taking this step.

Delete Apps You Don’t Use

Deleting apps you no longer use is a simple but effective way to cut down on the clutter eating away at your hard drive.

Head into Settings > General > Storage & iCloud Usage > Manage Storage. From there you’ll need to determine what apps can stay and which apps can go.

If you determine you no longer need an app, select it from the list with a tap. From there, tap on Delete App.

You can always download the app again.

Stop Saving Two Photos

If you use your iPhone’s HDR mode you might’ve noticed that your phone saves two copies of your photos. One is an HDR version and the other is a normal version.

To put an end to double-saving, go ahead and open Settings > Photos & Camera. Scroll down to the bottom of this page to where it says HDR (High Dynamic Range).

Tap the toggle next to Keep Normal Photo to turn this function off. If you own an iPhone 7 Plus you’ll also see a toggle for Portrait mode. Disable that as well.

If you use Instagram, you also might be doubling up photos. In addition to the normal photo your device will also save a cropped/filtered Instagram photo.

To shut this off, open up the Instagram app. From there tap your profile tab in the bottom right corner and then tap the little gear icon in the upper right corner of your screen.

Under the Settings section, hit the toggle next to Save Original Photos to turn this function off.

Get Rid of Recently Deleted Photos & Videos

If you recently deleted a photo or a video from your iPhone that photo or video is probably still taking up space.

If you don’t want to wait a month for iOS to automatically delete your photos and videos, you’ll need to manually delete them from your phone.

To do this head into the Photos app and head to your Albums. Scroll down to the Recently Deleted album and tap on it.

From there you can select individual photos and videos to permanently delete. Or, if you’d rather get rid of them all, you can opt to delete them all.

Clear Browser History

You can also quickly free up storage space by clearing your browser’s data.

If you use Safari go into your iPhone’s Settings > Safari > and scroll down to where it says Clear History and Website Data. Tap that.

Clearing this will remove your browsing history, cookies, and other data from Safari. Your history will also be cleared from any devices signed into your iCloud account.

If that sounds like a plan, tap Clear History and Data again.

If you’re a Google Chrome user head into the app and tap the three vertical circles located in the top right corner.

Here you can select to delete Browsing History, Cookies & Site Data, Cached Images & Files, and Autofill Data.

If you’d prefer to delete everything, tap Settings > Privacy > Clear Browsing Data. From there, select them all (you’ll see a check mark on the right once you’ve done this) and then click Clear Browsing Data.

Delete Your Reading List

Safari’s offline reading mode is useful when you don’t have an internet connection but it can take up unnecessary space on your iPhone. Try clearing it to free up some space.

To clear Safari’s offline reading list on your iPhone, head into Settings > General > Storage & iCloud Usage.

Under the Storage section, tap Manage Storage > Safari. Next, swipe left over Offline Reading List and tap Delete to clear the cache.

To delete individual items from your reading list open up Safari, head into your Reading List and swipe left to delete anything you no longer need.

Update to iOS 10.3.2

If you declined to install iOS 10.3 or iOS 10.3.1, download iOS 10.3.2 to free up some space.

If you skipped iOS 10.3 or iOS 10.3.1, the iOS 10.3.2 update will deliver the APFS file change that first arrived on board Apple’s iOS 10.3 update. Thanks to APFS, you might see some additional free storage open up on your device.

You won’t get an extra 10GB of storage space but you could get 7GB+ of free space. We got about 2GB of space back on our iPhone 7 and iPhone 7 Plus.

4 Reasons Not to Install iOS 10.3.2 & 9 Reasons You Should

Install iOS 10.3.2 If You Want Better Security

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Install iOS 10.3.2 If You Want Better Security

If you value your security, you'll want to seriously consider downloading the iOS 10.3.2 update on your iPhone or iPad. 

iOS 10.3.2 brings (by our count) 23 security patches for a potential exploits. That's a ton for a small maintenance update and a great reason to install iOS 10.3.2 in the near future.

Your iOS 10.3.2 update will bring even more security features if you failed to download previous versions of iOS.

If you skipped iOS 10.3.1, your iOS 10.3.2 update will bring its security patch. If you skipped iOS 10.3, iOS 10.3.2 will also bring its monster list of patches as well. 

The iOS 10.3 update delivered over 60 known patches for potential exploits. That's substantial, even for a milestone upgrade. The previous version of iOS 10, iOS 10.2.1, brought 14 known patches.

If you skipped the iOS 10.2.1 update and/or the iOS 10.2 update, know that iOS 10.3.2 brings their security patches with it as well. Again, the iOS 10.2.1 update had 14 important patches on board. You can see them all right here

If you failed to install Apple's iOS 9.3.5 update, iOS 10.3.2 will also bring the three crucial security patches it delivered last year. These patch up serious security problems that could potentially expose your calls, contacts, texts, and emails.

These patches enhance the security on your iPhone, iPad and iPod touch making them ideal for those of you who store sensitive files/data on your device. 

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How to Quickly Free Up iPhone Storage is a post by Adam Mills from Gotta Be Mobile.