ACSI Rates Smartphone Customer Satisfaction: iPhone SE at the Top, Followed by Galaxy S6 Edge+

The American Customer Satisfaction Index is an economic indicator that measures the satisfaction of consumers across the US economy. This is done through survey interviews of random customers based in the US, asking them to evaluate their recent experiences with various products.

The survey data is then used as input to ACSI’s cause-and-effect econometric model, which estimates customer satisfaction as the result of the survey-measured inputs of customer expectations, perceptions of quality and perceptions of value. For the ACSI Telecommunications and Information Report 2017, the results are based on interviews with 36,194 customers over 12 months who were chosen at random but ensured to be actual customers as ASCI practice dictates.

The results for customer satisfaction, and not to be confused with product popularity or sales, are surprising.

Customer satisfaction with cell phones in general is stable at an ACSI score of 79, which is unchanged Year-on-Year. The relatively lower ACSI for the industry compared to other durable goods and consumer electronics is said to be a result of high consumer expectations for mobile devices.

OEM-wise, Apple maintains the lead with an overall ACSI score of 81, unchanged since last year. Microsoft actually went up in ACSI score to tie in with Samsung at 80, which is surprising when you consider that Microsoft has not released any new smartphones in a while. This means that the Windows smartphones in existence continue to meet the expectations of the customer despite their age. Samsung’s second place tie also exists despite the confidence issues that it faced after the Note 7 debacle, though ASCI notes that Note 7 devices were not captured in this data, and neither where the S8 and S8+ as they were released at the end of data collection.

Narrowing down to individual smartphones, the very surprising winner as far as consumer satisfaction is concerned is the iPhone SE. The 4″ iPhone SE ranks in at the top with a score of 87, above smartphones which have displays far larger than the iPhone SE.

The Samsung Galaxy S6 Edge+ ties in with the iPhone 7 Plus for second place at 86, while the S6 Edge takes the next place with a score of 85. Apple and Samsung continue to dominate this category, which is not surprising considering their popularity, with smartphones from other manufacturers trailing behind.

The table below shows the changes with the core smartphone experience and how satisfied consumers are with them when compared to the past year:

The report then moves onto wireless telephone services: overall, customer satisfaction with wireless telephone service climbed up by 2.8% to 73 as American carriers engaged in increasingly competitive price wars. ACSI states that the wireless industry is a good example of how competition impacts consumer choice as customers have wider in this industry at this point in time.

Interestingly but perhaps not surprisingly, smaller carriers are in the lead with an ACSI score of 79. TracFone Wireless comes in at second position with a score of 75, riding on its acquisition of Walmart Family Mobile from T-Mobile last year. US Cellular comes in third (if you count the smaller carriers as one single entity, which they are not), and it is only then do the big four of US carriers come in with regards customer satisfaction. AT&T even down to score which is slightly lower than the industry average!

When looking at the overall wireless experience, the telecom industry improved on its score for website satisfaction as well as call reliability. The regression is seen in the areas of store and service center staff, speed of store transactions and the difficulty in reading bills.

What are your thoughts on the trends seen in this report? How do you see consumer satisfaction correlating with brand popularity? Let us know your thoughts in the comments below!

Moshi IonSuit iPhone 7 Battery Case Review: Elegant Mobile Power

Moshi IonSuit iPhone 7 Battery Case Review: Elegant Mobile Power is a post by Josh Smith from Gotta Be Mobile.

The Moshi IonSuit is a simple, elegant iPhone 7 battery case that offers backup battery power when you need it and leaves you with a slim case for the rest of your day.

Unlike most iPhone 7 battery cases that add significant bulk to your iPhone at all times, the Moshi IonSuit is a two-part case that includes a removable 3,020mAh battery pack.

When you need power slide the battery case on and you can charge your iPhone 7. When you are fully charged, or when you start your day, you can carry the iPhone 7 in a slim soft touch case that offers a good deal of protection.

The Moshi IonSuit solves one of the biggest problems with battery cases.

The Moshi IonSuit solves one of the biggest problems with battery cases.

After you wear down your iPhone 7 battery, simply slide the Moshi iPhone 7 case into the battery back and start charging. There is a power button and LED indicator on the back of the battery pack. You can charge the iPhone 7 multiple times with the battery pack.

When you connect the two cases, you are left with a very solid feel and a phone that you can still fit in your pocket or hang on to easily while using.

The Moshi IonSuit snapped together, charging the iPhone 7 while mobile.

The Moshi IonSuit snapped together, charging the iPhone 7 while mobile.

You can charge the iPhone and the battery case at the same time with Micro USB, with the phone charging first.

Together or apart the Moshi IonSuit is an excellent iPhone 7 case. Moshi solves one of the biggest problems with most iPhone 7 cases, by removing the bulk when you don’t need power.

Instead of buying two iPhone 7 cases, or carrying a backup battery that you need to plug in with a long cord, check out the Moshi IonSuit.

You can buy the Moshi IonSuit for $100 on the Moshi website. The battery back is also compatible with the Moshi iGlaze hardshell iPhone 7 cases.

28 Best iPhone 7 Cases

Speck Presido iPhone 7 Cases

 1 / 28
Speck Presido iPhone 7 Cases

Speck chose to deliver a new line of iPhone 7 cases that look and feel amazing. The new Presidio iPhone 7 cases use upgraded material to deliver better shock protection while arriving in a thinner design. 

The Presidio Grip, Inked and Wallet can protect your iPhone 7 from a 10 foot drop while the Presidio Clear, Clear + Glitter and Clear + Print are tested for an 8 foot drop.

We already have these iPhone 7 cases on our iPhone and love the look and feel that they offer.

$39.95 to $44.95 at Speck

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Moshi IonSuit iPhone 7 Battery Case Review: Elegant Mobile Power is a post by Josh Smith from Gotta Be Mobile.

17 Fallout Shelter Tips, Tricks, Cheats & Strategies

17 Fallout Shelter Tips, Tricks, Cheats & Strategies is a post by Josh Smith from Gotta Be Mobile.

Here are the most important Fallout Shelter tips and tricks to level up faster, get more dwellers and unlock new building types.

We’ll also explain how to get free Caps and Lunchboxes just by playing Fallout Shelter with a purpose. Finally, we look at what you need to know about Fallout Shelter Hacks and Cheats in 2017.

Fallout Shelter is an iPhone, iPad, Android, Xbox and PC game that lets users build and manage a vault from the popular Fallout game. This is not Fallout 4 for the iPhone and there is no tie in with stats or in-game bonuses for the Fallout 4 game on consoles.

Fallout Shelter is free to play with the option to spend up to $19.99 on in-app purchases that deliver items, caps, resources and new dwellers. You can play this game without spending any real money, and this is easier if you use the Fallout Shelter tips below.

What you need to know about Fallout Shelter hacks and the Fallout Shelter tips to get more dwellers and resources,.

What you need to know about Fallout Shelter hacks and the Fallout Shelter tips to get more dwellers and resources,.

There is no one right way to play Fallout Shelter. You can manage your vault as you see fit, but with these tricks, you will be able to add more dwellers and unlock added rooms faster that will make your dwellers happier and add to their skills.

Here are the Fallout Shelter Tips you need to build a bigger shelter, attract more dwellers and prepare for raiders and Radroaches. Before you try to use any Fallout Shelter cheats we recommend reading to the end.

Build with a Purpose

As you start to build, think about the layout of your vault.

As you start to build, think about the layout of your vault.

It’s not until after you build a few rooms that the game tells you the biggest secret in where to place your rooms. If you build two rooms of the same kind next to each other they join and offer better performance.

You can also place three of a room next to each other to link up those, but you don’t get as much of a bonus across the board when you do this.

As you plan where to build, make sure you leave room to connect your rooms to one of the same type.

If you build two rooms next door and they don’t link, you will need to make sure they are upgraded to the same level. Keep in mind that adding rooms requires more electricity output.

Place Dwellers in the Right Rooms

Make sure dwellers go in the right rooms.

Make sure dwellers go in the right rooms.

When you start bringing dwellers into your vault, you will need to make sure they are in the right rooms. This boosts production and will keep them happy. Tap on any dweller to see their attributes and what they are best at. Each room does best with a specific attribute.

Rather than try to remember the specials that help each room, you can just zoom into the room to see which special does best there. The Small letter in a circle shows you which special attribute will boost production.

You can also drag the dweller from room to room to see where they will fit best. The letter and a positive or negative number will show on-screen when you do this. Drop them in the right room for better production.

If you add someone with luck to a room it will increase the chance of success on a Rush.

Upgrade Your Rooms

Upgrade for better output.

Upgrade for better output.

You don’t need to build a sprawling underground vault right away. You can also upgrade rooms to increase output and storage. This will help you meet the needs of your growing population without the need to constantly add a new power or water station.

Tap on a room and then on the upgrade arrow in the upper right to upgrade. This will show you the cost and the increased output and storage. Adding a second room that combines to make one bigger is a better idea in some cases, so you’ll have to decide when to upgrade and when to expand.

Keep Everyone Happy

Happy dwellers mean better output.

Happy dwellers mean better output.

One of your tasks as the overseer is to keep the dwellers happy. This increases output, which makes the game easier overall. You can see your overall happiness score on the face in the upper left of the screen.

You can also tap on an individual dweller to see their happiness. You can manage happiness by keeping resources above the minimum, placing dwellers into a job they like and by giving them breaks in lounges or in the living quarters.

Place an unhappy dweller in the living quarters with one of the opposite sex and eventually, they will have sex. This results in 100% happiness for both characters and the woman is at 100% happiness for the length of the pregnancy.

Rush with Caution

A failed rush can mean roaches or fire.

A failed rush can mean roaches or fire.

You can rush any production to meet the immediate needs of the vault, but there is a risk. When you tap on Rush you’ll see how likely an accident is. This can mean Radroaches or a fire that will hamper production and hurt your dwellers.

Use this option when you need it, but be aware that it can backfire and slow you down in the long run.

You should attempt to bring in dwellers with high Luck power to rooms you need to rush often as this will increase your chances for success.

 Continue to Next Page ->

17 Fallout Shelter Tips, Tricks, Cheats & Strategies is a post by Josh Smith from Gotta Be Mobile.

How to Quickly Free Up iPhone Storage

How to Quickly Free Up iPhone Storage is a post by Adam Mills from Gotta Be Mobile.

If you’re running out of storage on your iPhone there are a few steps you can take to quickly free up space for new apps, videos, or a new version of iOS.

The iPhone doesn’t come with a microSD card slot which puts a greater importance on the device’s internal storage space. This is particularly true if you own an 8GB, 16GB or 32GB iPhone model. That space can fill up fast.

A full, or nearly full iPhone can be irritating because your phone will alert you if you don’t have enough space to take a photo, download a new application, or install a brand new iOS update. If you’re getting tired of seeing these alerts, you’ll want to get a handle on what’s causing the problem.

This guide will show you how to quickly free up space on your iPhone without having to delete important files or investing in additional iCloud storage.

Delete Saved Podcasts

If you’ve downloaded podcasts on your iPhone they’re probably taking up a ton of space on your device’s hard drive. If you’re done with any of your saved podcasts, delete them.

To do this you’ll want to head into the Settings app rather than Podcasts. From there go to General > Storage & iCloud Usage > Manage Storage under the Storage section > Podcasts.

There you’ll see a list of the Podcasts you have saved. Tap Edit and delete anything you no longer listen to.

If you’re deep in the podcast game you might save yourself a few GB of space.

Delete Music You No Longer Need

If you use a service like Apple Music you might like to save songs to your device’s internal hard drive. These can start to add up if you aren’t careful.

Finding and deleting music you no longer listen to or no longer need to store locally should only take you a few minutes.

If you’re using Apple Music head to your Settings > General > Storage & iCloud Usage > Manage Storage. Find Apple Music on the list and tap it.

From there you can choose to delete individual songs with a simple swipe or, if you’d prefer to go nuclear, you can delete all of your music with a swipe on All Songs at the top of the screen.

If you’re using Spotify, deleting locally stored music is a much different process.

Instead of going into Settings you’ll need to go into the app itself and manually delete the songs, playlists, and albums stored on your device.

Delete Messages

If you send and receive lots of iMessages they might be taking up multiple GBs of hard drive space.

First, check your internal storage via Settings > General > Storage & iCloud Usage > Manage Storage. If you notice data from the Messages app taking up a ton of space on your iPhone, head back to Settings and scroll down and tap Messages.

Once you’re in there, scroll down to the Message History section. Tap the Keep Messages tab and make sure you’re set on 30 Days.

Warning: This will delete previously stored data so make sure you save important texts or files from within those texts before taking this step.

Delete Apps You Don’t Use

Deleting apps you no longer use is a simple but effective way to cut down on the clutter eating away at your hard drive.

Head into Settings > General > Storage & iCloud Usage > Manage Storage. From there you’ll need to determine what apps can stay and which apps can go.

If you determine you no longer need an app, select it from the list with a tap. From there, tap on Delete App.

You can always download the app again.

Stop Saving Two Photos

If you use your iPhone’s HDR mode you might’ve noticed that your phone saves two copies of your photos. One is an HDR version and the other is a normal version.

To put an end to double-saving, go ahead and open Settings > Photos & Camera. Scroll down to the bottom of this page to where it says HDR (High Dynamic Range).

Tap the toggle next to Keep Normal Photo to turn this function off. If you own an iPhone 7 Plus you’ll also see a toggle for Portrait mode. Disable that as well.

If you use Instagram, you also might be doubling up photos. In addition to the normal photo your device will also save a cropped/filtered Instagram photo.

To shut this off, open up the Instagram app. From there tap your profile tab in the bottom right corner and then tap the little gear icon in the upper right corner of your screen.

Under the Settings section, hit the toggle next to Save Original Photos to turn this function off.

Get Rid of Recently Deleted Photos & Videos

If you recently deleted a photo or a video from your iPhone that photo or video is probably still taking up space.

If you don’t want to wait a month for iOS to automatically delete your photos and videos, you’ll need to manually delete them from your phone.

To do this head into the Photos app and head to your Albums. Scroll down to the Recently Deleted album and tap on it.

From there you can select individual photos and videos to permanently delete. Or, if you’d rather get rid of them all, you can opt to delete them all.

Clear Browser History

You can also quickly free up storage space by clearing your browser’s data.

If you use Safari go into your iPhone’s Settings > Safari > and scroll down to where it says Clear History and Website Data. Tap that.

Clearing this will remove your browsing history, cookies, and other data from Safari. Your history will also be cleared from any devices signed into your iCloud account.

If that sounds like a plan, tap Clear History and Data again.

If you’re a Google Chrome user head into the app and tap the three vertical circles located in the top right corner.

Here you can select to delete Browsing History, Cookies & Site Data, Cached Images & Files, and Autofill Data.

If you’d prefer to delete everything, tap Settings > Privacy > Clear Browsing Data. From there, select them all (you’ll see a check mark on the right once you’ve done this) and then click Clear Browsing Data.

Delete Your Reading List

Safari’s offline reading mode is useful when you don’t have an internet connection but it can take up unnecessary space on your iPhone. Try clearing it to free up some space.

To clear Safari’s offline reading list on your iPhone, head into Settings > General > Storage & iCloud Usage.

Under the Storage section, tap Manage Storage > Safari. Next, swipe left over Offline Reading List and tap Delete to clear the cache.

To delete individual items from your reading list open up Safari, head into your Reading List and swipe left to delete anything you no longer need.

Update to iOS 10.3.2

If you declined to install iOS 10.3 or iOS 10.3.1, download iOS 10.3.2 to free up some space.

If you skipped iOS 10.3 or iOS 10.3.1, the iOS 10.3.2 update will deliver the APFS file change that first arrived on board Apple’s iOS 10.3 update. Thanks to APFS, you might see some additional free storage open up on your device.

You won’t get an extra 10GB of storage space but you could get 7GB+ of free space. We got about 2GB of space back on our iPhone 7 and iPhone 7 Plus.

4 Reasons Not to Install iOS 10.3.2 & 9 Reasons You Should

Install iOS 10.3.2 If You Want Better Security

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Install iOS 10.3.2 If You Want Better Security

If you value your security, you'll want to seriously consider downloading the iOS 10.3.2 update on your iPhone or iPad. 

iOS 10.3.2 brings (by our count) 23 security patches for a potential exploits. That's a ton for a small maintenance update and a great reason to install iOS 10.3.2 in the near future.

Your iOS 10.3.2 update will bring even more security features if you failed to download previous versions of iOS.

If you skipped iOS 10.3.1, your iOS 10.3.2 update will bring its security patch. If you skipped iOS 10.3, iOS 10.3.2 will also bring its monster list of patches as well. 

The iOS 10.3 update delivered over 60 known patches for potential exploits. That's substantial, even for a milestone upgrade. The previous version of iOS 10, iOS 10.2.1, brought 14 known patches.

If you skipped the iOS 10.2.1 update and/or the iOS 10.2 update, know that iOS 10.3.2 brings their security patches with it as well. Again, the iOS 10.2.1 update had 14 important patches on board. You can see them all right here

If you failed to install Apple's iOS 9.3.5 update, iOS 10.3.2 will also bring the three crucial security patches it delivered last year. These patch up serious security problems that could potentially expose your calls, contacts, texts, and emails.

These patches enhance the security on your iPhone, iPad and iPod touch making them ideal for those of you who store sensitive files/data on your device. 

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How to Quickly Free Up iPhone Storage is a post by Adam Mills from Gotta Be Mobile.

How to Find a Lost iPhone with a Dead Battery

How to Find a Lost iPhone with a Dead Battery is a post by Josh Smith from Gotta Be Mobile.

It’s hard to find a lost iPhone with a dead battery, but with iOS 8, iOS 9 or iOS 10 installed on your iPhone or iPad you can get an alert right before the battery dies. This is how to turn on the option to make the iPhone send its last location before the battery runs out.

This allows you to know where it was when the battery died and track it down. This is especially handy after the battery dies because you cannot use the ring feature to make the iPhone play sound.

The only downside to this option is you’ll need to turn it on before you are looking for your lost iPhone with a dead battery. If the iPhone is already missing you can still follow the tracking directions, but the location may be off slightly. This also works if you are trying to find a stolen iPhone with a dead battery, but the chances are higher that someone already moved it from that location.

How to find your lost iPhone with a dead battery.

How to find your lost iPhone with a dead battery.

You need iOS 8 higher installed for this option to be present. The iOs 10 update is free and runs on the iPhone 4s and newer. This also works on the iPad and iPad mini as long as they are on iOS 8 or above.

How to Find a Lost iPhone with a Dead Battery

Before you lose the iPhone you need to turn on a new Find My iPhone feature. When you set up a new iPhone Find My iPhone is on by default, but this handy feature is not. This is a good time to make sure Find My iPhone is on and that you can track the location of your iPhone.

This is what you need to do so that you can find a lost iPhone with a dead battery.

This is what you need to do so that you can find a lost iPhone with a dead battery.

Go to Settings -> iCloud -> Find My iPhone. Make sure the main option is turned on. This is what allows you to use another iPhone or device to track down a lost or stolen iPhone.

Tap on Find My iPhone and then on the next screen toggle Send Last Location to On. This will force the iPhone to send it’s location to Apple right before the battery dies. It needs a connection, so if it is in airplane mode this is not going to help, but in most cases, a lost iPhone with a dead battery isn’t going to be in airplane mode. A stolen iPhone may already be in airplane mode to prevent you from tracking it.

Once you have this set up you’ll be able to find your lost iPhone even if the battery is dead. Even though you can’t sound an alert you can find the general location. This is enough to focus your search on a coffee shop you were at, a friend’s house or wherever the last location showed it.

Track a Lost iPhone with a Dead Battery

Now we’ll show you how to track a lost iPhone location using another iPhone, iPad or computer. If you are using another Apple device like an iPhone or iPad you can download the Find My iPhone app free on the App Store.

You need to log in with your Apple ID and password. You can do this on a friend’s iPhone or iPad, but make sure you log out when you are done.

When logged in the app will show the location of all your Apple devices with Find My iPhone installed. Tap on the iPhone with a dead battery to see the last location. You can then tap on the car to get directions to that location, or if you are already nearby you can start your search.

Track a lost iPhone with a dead battery.

Track a lost iPhone with a dead battery.

The normal options of sound an alert, put in lost mode or erase won’t work when you are looking for a lost iPhone with a dead battery, but you can always put the lost mode on if you can’t find the iPhone. If you do this and someone charges it they will see your information and can call you. If you tell it to erase it will do this the next time it connects, but then you can no longer track it.

Another option is using a computer to track the iPhone down. You still need your Apple ID and password to do this, but you don’t need a Mac. You can visit iCloud on a Mac or PC, or even an Android phone, to see the same information. You’ll be able to see the last location of the lost iPhone before the battery died.

Unfortunately, you need to turn on these features before you lose an iPhone. Even if you are looking for a lost iPhone with a dead battery and you didn’t turn on the Send Last Location feature you may still get a good idea of where the lost iPhone is.

28 Best iPhone 7 Cases

Speck Presido iPhone 7 Cases

 1 / 28
Speck Presido iPhone 7 Cases

Speck chose to deliver a new line of iPhone 7 cases that look and feel amazing. The new Presidio iPhone 7 cases use upgraded material to deliver better shock protection while arriving in a thinner design. 

The Presidio Grip, Inked and Wallet can protect your iPhone 7 from a 10 foot drop while the Presidio Clear, Clear + Glitter and Clear + Print are tested for an 8 foot drop.

We already have these iPhone 7 cases on our iPhone and love the look and feel that they offer.

$39.95 to $44.95 at Speck

 1 / 28

How to Find a Lost iPhone with a Dead Battery is a post by Josh Smith from Gotta Be Mobile.