OnePlus 5 with 128 GB of storage now also available in Slate Gray

When launched, the OnePlus 5 variant with 8 GB of RAM and 128 GB of storage only came in Midnight Black. Now, the high-end version of the device also comes in Slate Gray, the color initially only available for the entry-level version of the smartphone — 6 GB/64 GB.

It’s already available for purchase on the company’s website and will set you back $539 in the US and €559 in Europe. As a refresher, the OnePlus 5 sports a 5.5-inch AMOLED screen with Full HD resolution and is powered by the latest Snapdragon 835 chipset.

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It’s equipped with a dual-camera setup featuring 16 and 20 MP sensors and packs a 3,300 mAh battery with the fast Dash Charge technology, which should get the battery up to 100 percent in around 90 minutes. Other things worth mentioning are a 16 MP selfie snapper, a metal body, a front-mounted fingerprint scanner, and Android 7.1.1 Nougat with OxygenOS on top. To learn more about it, check out our review of the OnePlus 5.

Those of you interested in getting the 128 GB version of the OnePlus 5 in Slate Gray can do so by visiting the company’s website via the button below.

Just keep in mind that in addition to Slate Gray and Midnight Black, the smartphone has also been available in the Soft Gold color option for a few weeks now — only 64 GB version.

OnePlus Announces Open Ears Forum in London for Live Feedback, Customer Support

We are no strangers to criticism of OnePlus, and have had to endure their customer support. It isn’t terrible as of late, but it wasn’t great either. OnePlus are aware that they have room to improve, and now want to hear what you have to say about their support system in person.

In a recent post on their forum, they have announced their Open Ears Forum in London in September. This event is a simple trip to London to talk to representatives of OnePlus about your experiences of their customer support and what more they can do. To sign up, you simply follow the link on their forum post. The closing date for signup is August 27th. You must live in Europe and have a visa to the UK or live in the EU, and fluent English is a must.

We are going to be holding our first Open Ears Forum in London in September. This is an event where you – our community – will be able to come and share your feedback and suggestions face-to-face with key members of our Senior Leadership team.

– OnePlus

As well, the company pledged to cover the travel expenses. “Travel expenses” in this context refers to transport and hotel for a night, which can, of course, mean you can look around London before or after you attend the event. It’s certainly nice as well to see them taking initiative on a topic that has been seen as the main avenue of criticism for them. An improvement in customer service for OnePlus would serve as an improvement overall for the company.

Many have had poor experiences with the company and may be dying to attend the event, so simply follow the link below to sign up. Let us also know what you think of OnePlus and what your experiences are with their customer support!

Source: OnePlus Forums

OnePlus wants to improve customer service by hearing what you have to say

Customer support is one of those things that helps make or break a young company, particularly one as young as OnePlus, which is known for its less-than-stellar customer service. It seems like OnePlus knows that, too, since the company announced it will hold an open forum to listen to your concerns.

Dubbed the Open Ears Forum, the get-together gives folks the opportunity to directly talk to members of OnePlus’ senior leadership team to air their feedback and suggestions:

We want to discuss the steps that we have taken to improve our service so far and work out how we can make further improvements in the future. We are continuously working to improve, but we want your input to guide us along the way.

There are a few things to keep in mind, the first being that the Open Ears Forum will be held in London in late September. Likely because of the location, the open forum will be an English-speaking event, so it might be best to attend only if you speak fluent English. Finally, anyone that applies and lives anywhere in Europe and gets accepted for the open forum will have their travel and a night at a hotel paid for by OnePlus.

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Speaking of which, applications for the Open Ears Forum are, well, open until August 27. If you live in Europe and want to talk to OnePlus in a constructive manner about its customer service, make your way to the source link below. While you’re at it, lets us know in the comments what you think of OnePlus’ customer support and what the company can do to improve it.