Samsung UK says the Galaxy Tab Pro 8.4 will never get Lollipop

Folks with the Android 4.4 KitKat-based Samsung Galaxy Tab Pro 8.4 who were hoping to get another treat to taste in the near future will be saddened to learn that they’ll be stuck on that firmware forever. A rep using the Samsung UK Twitter account responded to a user inquiry regarding Android 5.0 Lollipop for the tablet, and the response is the worst thing you’d want to hear:

We really don’t like bringing you news you don’t want to hear, but the TabPRO 8.4 will not be getting Lollipop.

It’s worth pointing out that this communication doesn’t necessarily apply to those outside the UK, though it doesn’t do anything to make us confident that owners in other regions will get better treatment. It’s a shame through and through

Samsung Galaxy Tab Pro 8.4 DSC05087.

Sure, Samsung never promised any updates to new major versions of Android, but you somewhat expect a flagship tablet to be able to get at least 1 major upgrade. The device launched in early February 2014, and it was only a few months later that Android 5.0 Lollipop was announced (and a few more months after that when the code was available). Someone buying a top-line tablet would expect to receive those goods, but that won’t be the case here.

This simply shouldn’t happen, folks. As much as Apple likes to inflate the OS adoption rate of their iPhones and iPads — most of them do get updates for years, but the older devices tend to lack a great deal of features found in the newer ones — they do at least attempt to keep their products updated. Android manufacturers could stand to take a lesson from them and do the same, because it goes a long way in ensuring long-term satisfaction and confidence in buying future products.

I certainly wouldn’t blame a Galaxy Tab Pro 8.4 user for scratching Samsung off of their list of manufacturers they’ll buy a tablet from after this snafu, and it certainly won’t win over any customers who were thinking of jumping into the Samsung family in the near future. For those who already have a Samsung Galaxy Tab Pro 8.4, well, at least someone out there has your back. Be sure to explore your options for upgrading your device outside of official capacity if you don’t want to be stuck on KitKat forever.