Microsoft Recalls Surface Pro Adapters Over Fire Risk

By | 20th January 2016

Microsoft Recalls Surface Pro Adapters Over Fire Risk is a post by J.R. Nelson from Gotta Be Mobile.

If you’ve got a Surface Pro, Surface Pro 2, or Surface Pro 3, take heed: Microsoft is recalling all the power supplies for its Surface Pro 1, 2, and 3 – because they could burst into flames without warning.

According to a report by Channelnomics Europe, Microsoft is set to make a huge announcement at 9am on Friday morning (January 22nd, 2016) to discuss the issue. The issue affects every Surface Pro (1st generation), Surface Pro 2, and Surface Pro 3 that was manufactured before July 15th 2015. Surface Pro 4 Impressions (3)Apparently, the flaw is exposed when you wrap the cord for your Surface Pro’s power adapter tightly around the body of the adapter, or wind it in any other fashion that puts stress on the power cords. Microsoft doesn’t say precisely what the issue is, but it’s likely down to the cords being too brittle to withstand repeated winding – after a while there’s a risk of structural failure and exposing wiring.

Once the news is officially released on Friday, Microsoft will be revealing a new website built to handle the issue where affected owners can find more information. You won’t be required to send your faulty adapters back to Microsoft; instead, you’ll just sign up on the new website and register to have a replacement adapter sent to your house (don’t worry, the whole thing will be offered free of charge) – Microsoft simply requests that you throw away or recycle your old power bricks. Surface Pro Recall Over Fire RiskIt’s worth pointing out that Microsoft is calling this a voluntary recall – which means that there’s a problem, but it isn’t severe enough for the company to proactively reach out to people who have bought a Surface laptop/tablet hybrid. If you never wind your cables up, your power adapter will very likely never suffer from an increased fire risk; play your cards right, and you could take advantage of the recall to get a second power adapter for free (leave the faulty one at home and unwound – and probably labeled – and keep the replacement for winding up and tossing in your bag). Just note that we’re not responsible if your house burns down as a result.

Microsoft isn’t saying the number of units affected, just noting that it applies to every Pro model sold before the middle of last year. Given how some stock can sit for a while before being sold, you should check your Surface Pro this Friday to see if it’s affected – even if you purchased it after July 15th. We’ll update this article with more information once the site goes live.

Microsoft Recalls Surface Pro Adapters Over Fire Risk is a post by J.R. Nelson from Gotta Be Mobile.