LG admits to persistent bootloop problem being a hardware issue, will fix defective units

By | 26th January 2016

 

LG_G4_Bootloader_issue

LG G4 owners across the globe have been complaining of a persistent issue in which their G4 randomly reboots then gets stuck in an endless bootloop cycle. There has been no official remedy for this problem, that is until now. Today, in an official statement to Android Authority, LG has admitted that the bootloop problem is due to a hardware defect, and it will be repairing all afflicted devices.

Android Authority questioned LG directly to receive an answer to this problem, with LG’s official response reading:

LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.

Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.

Prior attempts by LG to remedy this affliction have been confirmed as misdiagnoses, leading to the wrong hardware components being replaced. Now with an official confirmation from LG on the problem, I think those of you with afflicted devices can rest easy knowing that LG has figured out exactly how to fix your device.

Source: Android Authority


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