iPhone X Problems: 5 Things You Need to Know
iPhone X users are dealing with an assortment of problems as we push into 2018.
The current list includes some of the most common iPhone problems, problems like weird battery drain, issues with Wi-Fi and Bluetooth, and other performance-related issues.
We’re also hearing about hardware-related problems with the device’s new Face ID facial recognition, 5.8-inch OLED screen, and speakers.
Our guide will take you through the current list of iPhone X problems. It’ll also provide you with potential fixes and some places to look for feedback from other iPhone X users.
It also includes a look at what to expect from Apple and the next version of iOS.
iPhone X Problems
The current list of iPhone X problems features some familiar faces including iCloud Restore problems. If you run into issues restoring from iCloud, head here for a few potential fixes.
We’re also hearing about strange battery drain, abnormal amounts of user interface lag, GPS issues, issues with 3D Touch, connectivity problems including issues with cellular data, problems Messages, and various iCloud problems. Some iPhone X users are also saying the device sometimes runs extremely hot.
@AppleSupport Since installing iOS11.2.6 my iPhone X battery is draining rapidly. It used to drain from 100% to 50% in 24 hours, now it's 15%. Is this a common issue?
— Jack McMinigal (@jackmcminigal) February 22, 2018
@AppleSupport Files app on iPhone X, iOS 11.2.6, doesn’t show contents of iCloud Drive. What’s up?
— Erik Eriksson (@erikssone) March 6, 2018
Sure thing. iPhone X, iOS 11.2.6, Spotify 8.4.42 was on WiFi when it occurred. Thank you for looking into it!
— Andrew Heavin (@AndrewHeavin) March 4, 2018
@googlecalendar app on iPhone X running iOS 11.2.6 crashes every time I open it. Help!
— Ethan Fuerst (@ethanfuerst27) March 4, 2018
I’m running NRC version 5.13.1 on an iPhone X (iOS 11.2.6) using Apple Watch Series 2 (Watch OS 4.2.3). I have been having this issue for a while now despite several app updates and iOS updates
— Lindsey (@syesdnil11) March 3, 2018
To avoid major headaches, make sure you periodically backup the files on your iPhone X to iTunes or through iCloud. To assist Our guide will take you through the backup process using Apple’s iTunes software. If you prefer to backup via iCloud, we’ve got a guide for that method as well.
Apple will occasionally roll out new iOS updates with new fixes and you’ll want to make sure you and your device are ready for the download. A little prep work ahead goes a long away toward preventing issues.
We’ve released an iOS pre-installation guide that will take you through some things you should do before installing new software on your iPhone.
Apple’s latest update, iOS 11.4.1, fixes several lingering iOS 11 issues.
Where to Find Feedback
As we push into 2018 it’s important to keep an eye on feedback from other iPhone X users. This feedback will alert you to potential problems and it could help you work out your own problems. Here are a few places to find feedback about the iPhone X’s hardware and software.
We’ve put together some thoughts on the iPhone X’s latest version of iOS 11 and you should also a look at our reasons to and not to install iOS 11.4.1.
How to Fix iPhone X Problems
If you’re dealing with an iPhone X problem your first instinct might be to contact Apple, head into your local carrier store, or make an appointment to see a Genius at an Apple Store.
Those are certainly options, but you might be able to fix your issue from the comfort of your computer chair or couch.
Take a look at our list of fixes for common iPhone X problems. Our guide offers fixes for some of the most common problems plaguing Apple’s software.
We’ve also put together some tips to help you improve your iPhone X’s overall performance and a guide to improving iPhone X battery life.
If you can’t find a fix for your issue there, make sure you check Apple’s discussion forums. There are a lot of knowledgable users on Apple’s forums and you might get a solution to your issue in a matter of minutes.
If Apple’s frontline customer service can’t help you solve your issue, it’s time to take your iPhone X to an Apple Store (if one is close by) or your local carrier store.
Schedule a Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem. Your iPhone X is under warranty so they might offer you a replacement if it’s a serious defect.
If you own the iPhone X, you’re stuck with iOS 11. There’s no way to downgrade the device to iOS 10 in an attempt to avoid iOS 11 problems.
There’s also no way to downgrade to iOS 11.0.1, iOS 11.0.2, iOS 11.0.3, iOS 11.1, iOS 11.1.1, iOS 11.1.2, iOS 11.2.2, iOS 11.2.1, iOS 11.2, iOS 11.2.2, iOS 11.2.5, iOS 11.2.6, iOS 11.3, or iOS 11.3.1.
You can, however, downgrade to iOS 11.4 if you’re currently running iOS 11.4.1.
Downgrading to an older version of iOS isn’t a guaranteed way to solve problems, but its worked for many people in the past. If you’re new to the iPhone and iOS, take a look at our guide to downgrading.
iOS 11.4.1 tackled some glaring issues, but problems are still plaguing iPhone X owners. Unfortunately we don’t know when Apple’s next bug fix update will roll out.
Apple hasn’t confirmed an iOS 11.4.2 update nor is it talking about iOS 11.5. At this point, there’s a chance iOS 12 is the next release for the iPhone X.
If you can’t wait for Apple to fix your issues you can try downloading the iOS 12 beta on your phone. There are bugs, but we’ve also heard good things about its performance.
Most people will want to stay on official software.
Install iOS 11.4.1 for Better Security
Apple's iOS 11.4.1 update comes with 15 patches for potential security issues. If you value your security, you should think about installing it today.
iOS 11.4.1 also comes with a USB Restricted Mode that disables the Lightning port on your iPhone or iPad if a device hasn't been unlocked or connected to a computer using a passcode within a certain amount of time.
The new setting is located in Settings > Face ID/Touch ID & Passcode. There you’ll see a new toggle for USB Accessories. It's toggled off by default.
This provides an added layer of protection and prevents the use of cracking tools like GrayKey.
If you skipped iOS 11.4, your iOS 11.4.1 update comes with 30+ patches aimed at improving your device's security. This makes it an essential download for most iPhone and iPad users.
If you missed any of Apple's previous iOS updates, your iOS 11.4.1 update comes with a lot more.
If you skipped iOS 11.3.1, your version of iOS 11.4.1 comes with iOS 11.3.1's four security patches.
If you skipped iOS 11.3, your iOS 11.4.1 update comes with 27 additional patches for potential exploits. Those of you lingering on iOS 11.2.6 would be wise to make the move sooner rather than later.
If you missed iOS 11.3, your iOS 11.4.1 update also includes a new privacy feature. When an Apple feature wants to use your personal information, an icon now appears with a link to access detailed information about how your data will be used and protected.
If you're running iOS 11.2.5 or older, you're currently exposed to an issue that lets people send a specific character that will crash an iOS-powered device and block access to the Messages app. It can also block apps like Facebook Messenger, Gmail, Outlook, and WhatsApp.
The iOS 11.2.6 update's main purpose was to patch up this issue. If you skipped iOS 11.2.6, you'll get these enhancements with iOS 11.4.1.
If you're running iOS 11.2.2 or below and receive a certain GitHub link through your Messages app, your iPhone or iPad can lockup or respring. The Messages app will also become unusable.
Apple's iOS 11.2 update fixed several problems, but it also brought problems of its own including a potentially nasty zero-day iOS HomeKit vulnerability.
The vulnerability, discovered by Tian Zhang, allowed for unauthorized control of HomeKit accessories including garage door openers and smart locks.
Apple quickly rolled out a server-side fix, but the company restored full functionality with the release of iOS 11.2.1. If you skipped iOS 11.2.1 and use HomeKit, you should download iOS 11.4.1 right now.
If you skipped iOS 11.2, you'll get a few more patches with your iOS 11.4.1 update. Apple's iOS 11.2 update delivered 11 patches including one for Mail and one for Wi-Fi.
The iOS 11.2 and iOS 11.2.1 updates also patched up a widespread security issue called "Meltdown." Apple says its analysis suggests it "has the most potential to be exploited."
Meltdown affects all iOS 11 powered devices so we highly recommend downloading iOS 11.4.1 if you skipped iOS 11.2.
If you skipped iOS 11.1.2, iOS 11.1.1, and iOS 11.1, you'll get additional patches with your iOS 11.4.1 update.
The iOS 11.1 update delivered eight security patches including a fix for a serious Wi-Fi vulnerability called KRACK or Key Reinstallation Attack. KRACK is an exploit that targets the common WPA2 encryption protocol.
If you're just now making to move from iOS 10 (or whatever you're on) to iOS 11, your iOS 11.4.1 update will come with even more security-related features.
In iOS 11 you can't establish trust with a PC using fingerprints alone. You'll also need to put in a full passcode in order to gain that trust.
If you want to protect the data you store on your iPhone, iPad, or iPod touch, you should make your move to the latest version of iOS. This is particularly important for those of you running older versions of iOS.