Google‘s trade-in program for the Pixel 2 and Pixel 2 XL sounded great on paper, but it hit a snag in recent times over incorrect trade-in value assessments. It appears that Google has fixed some of those issues, though, if a recent post by Google community manager Orrin Hancock is anything to go by.
According to Hancock, the search giant gives folks an estimated trade-in value for their devices. Once Google receives their devices, the company then checks their conditions against the information that people provided.
Google notes that the majority of customers receive their original estimates, but this is where some of the trade-in program’s problems arise. According to reports, folks have had erroneous assessments of their devices – people were told their devices were not factory reset – and had their devices misclassified.
In the post, Hancock said that those two mistakes were fixed as far as Pixel trade-ins are concerned. If your device’s value took a hit due to a mistake in device classification or being factory reset, folks are urged to reach out to Google’s customer support to try and get that fixed.
However, it should be mentioned that the company’s trade-in program has had other issues besides the aforementioned two problems. For example, folks have reported having their devices damaged on their way to Google, delays in having devices checked out, and delays in receiving their seemingly flimsy trade-in kits.
In any case, the issues that Google has had with its trade-in program seem to leave some people with the same feeling as the company’s two Pixel 2 phones: great on paper, but execution resulted in them having second thoughts.